FAQ
1. What payment options do you accept?
We currently accept Bank/Wire Transfers, PayPal, & Crypocurrency.
We primarily use bank transfers however if you would like to pay using your credit or debit card, we can arrange that method via PayPal Invoice. You do not need a PayPal account for this method.
2. How long will it take to receive my order?
Typically, you can expect to have your order in 4 weeks or less. After receiving payment, production will promptly begin. You can expect the order itself to take anywhere from 1-3 weeks on average. Thereafter, the doll will ship and will be in transit for several more days. If there are any delays or status updates, we will reach out via email to inform you.
3. What shipping methods do you offer and how much does it cost?
All orders ship free! We use UPS and FedEx express and they are already factored into the price of your order.
4. Do you ship to my country?
Some countries ban the importation of sex dolls in general and others ban the importation of small dolls which is what we specialize in. Please reach out to us at: strawberryclimaxdolls@gmail.com and we can discuss if your country or state allows the importation of the doll that you’re interested in.
5. How will my package arrive? Will it be discreet?
Yes! Packaging is always discreet. You can expect a large cardboard box without markings or notations giving away what is contained within.
6. Do you offer refunds/exchanges?
If there is an issue with your order such as a defect, damage, or you received the wrong product, please reach out to us ASAP upon you receiving your order and we may be able to offer an exchange. We may ask for you to provide detailed photos and video if necessary. We will discuss what solution is best for your order dependent on the issue and will offer a replacement if necessary!
We are not able to offer returns due to the nature of these products.
7. Am I able to cancel my order once placed?
We are not able to offer any order cancellations once we discuss your order, confirm the details, and place it into production.
8. Do you charge sales tax?
We do not charge any sales tax.